Customers are able to leave ratings after every completed service. They rate on a scale of 5 stars. We use these ratings to determine how well a job went and publish your overall rating on your pro profile as a reference for future customers.
We know there are sometimes instances where mistakes are made or ratings are unfair. If you believe you received a rating incorrectly or were rated unfairly please contact the Handy support team. We’ll investigate for you and let you know if a rating removal is possible. You can chat with us from the hours of 8am to 11pm ET via the chat icon in the lower right, or email us any time using the form below.