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How does keycafe work?

What is keycafe?
We’ve partnered with keycafe to make it easy for Handy customers to get their home cleaned without having to be home to let you in.

Keycafe operates a network of key-storage kiosks across the city where customers’ keys are stored. These kiosks are located in cafes and convenience stores. They look like the image below and are attached to the wall.




How do I pick up a key?
When you have a booking that uses keycafe, keys will be ready for pickup 30-minutes before the booking starts, no earlier.

To pick up a key follow the steps below:

  1. Click the big blue button that is labeled “Pick Up Key”
  2. Enter your mobile phone number that you use with your Handy account
  3. Select the key you’re picking up (it will be labeled by the customer’s first name and last initial)
  4. A bin will pop open to provide access
  5. Take the key out
  6. Close the bin
  7. You’re all set!




I can’t find the keycafe kiosk in the store
If you can’t locate the kiosk in the store, ask a cashier or someone else who works there where you can find the keycafe kiosk.

 

I can’t pick up a key, what should I do?
If you’re encountering an issue picking up a customer’s key, call the phone number on the top of the kiosk - (855) 763 8850

 

How do I return a key?
When you have a booking that uses keycafe, you should return the keys to the same keycafe kiosk from which you picked them up immediately following completion of the booking. Never give the keys back to the customer as the next cleaner is expecting them to be back in keycafe.

To return a key, follow the instructions below:

  1. Click on the big blue button “Drop Off Keys”
  2. Enter your mobile phone number that you use with your Handy account
  3. Scan the blue fob attached to the key in the slot on the right side of the kiosk
  4. Place the key into the bin that pops open
  5. Close the bin
  6. You’re all set!

 

 

I can’t return the key, what should I do?
If you’re encountering an issue returning a customer’s key, call the phone number on the top of the kiosk - (855) 763 8850.

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