What to expect at your first cleaning

Your very first job

We get it: you might have some first-day jitters. No worries! You know what to do, but maybe we can help you learn what to expect before, during, and after your first job.

Communication counts

A few hours before the job, we’ll share the customer’s address and you’ll be able to call, text, or chat directly with your customer through the Handy Pro app. It’s always a good idea to get in touch with them, even if you’re just saying hello! It’s also a chance to ask any questions about what the customer wants done, in case their Job Details were unclear. Finally, aim to arrive early to make sure you aren’t late!

Be prepared

Customers expect you to come equipped with all of the supplies you’ll need to get the job done. If you are unsure which supplies your customer expects you to bring, be sure to reach out and ask! Top professionals using the platform often arrive with:



multi-purpose cleaner

rags and/or towels

tub and tile cleaner

a combination floor sweeper/mop

toilet bowl cleaner

a vacuum

wood cleaner


glass cleaning solution


floor cleaner wet refills


First impressions matter

If your customer is going to be at home at the booking start time we recommend asking them for a tour of the home, and double-checking any specific instructions for the booking.

This is also a great time to talk to the customer about the length of their booking. If you think the customer hasn’t booked enough time, you can ask them to contact Handy to extend a booking. On the other hand, if you think you'll be able to cover all of the customer’s requests in less time than the customer has booked, you can ask them if there are any extras they’d like included.

Day one is done

Once you're finished, you might want to do one last sweep before you pack up and leave. For instance, you can check that the family pets are where they’re supposed to be, and that no gas knobs have been knocked into the on position. If the customer has left you keys to get in, please follow the instructions for how to return them.

After you check out, your customer will be given the option to rate your service. We’ll take care of payment, including processing any tips, and you’ll also get the chance to rate your customer.

Well done! Your first job is in the books.


Do I need to bring cleaning supplies? →

When should I contact my customer? →

What are the extras? →

Checking in and out →




Was this article helpful?