When your customer makes a booking with Handy they are expecting only one professional to arrive to complete the job. They might not be comfortable with multiple people in their home.
This is why, if you plan to bring a helper, we ask that you inform your customers beforehand. If your customer does not approve an additional person to help complete the work, then jobs should be completed alone.
You can chat with your customers at any time through the Portal app. Phone numbers are also available if you'd like to speak to your customers over the phone to get this confirmation.
Once you receive permission from your customer you are allowed to bring an assistant to the booking, so long as they have been activated to use the Handy platform.
One of the key reasons Handy is able to offer pros a steady supply of customers, is because customers know that Handy has approved each and every pro who uses the platform through a background check and identity verification.