A few hours before the job begins, the job details page in the Handy Pro app will reveal a button to contact the customer. This will allow you to call or text them for additional details. There are plenty of reasons to contact them: ask for directions, give an arrival update, or even just to introduce yourself and say hello! The rule of thumb is the more communication, the more likely the customer is to give you a good rating.
If you're having trouble accessing your customer's home, and can't contact them, we recommend waiting around for 30 minutes in case they're just running late. If you haven't heard from the customer after 30 minutes, feel free to go - and you’ll earn the full payment for the job, up to three hours.