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Entry issues

Are you having trouble getting into your customer’s home? If you haven’t checked their entry info in the Job Details page, you can look there. If that method does not work, we recommend contacting the customer (also available from the job details page). If you don’t hear from them immediately, we recommend waiting 30 minutes after checking in before leaving and checking out (so you don’t have to spend travel time going back if they're just running a few minutes late). If you haven't heard from the customer after 30 minutes, feel free to go - and you’ll earn the full payment for the job, up to three hours.

Please remember to alert Handy when you have issues completing a job as scheduled through the form below.

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