Trouble checking in or out

The check-in and check-out buttons are used so that we’re able to verify your jobs, and help ensure your payments are accurate. If you’re having trouble getting the feature to work, make sure the location services on your phone are turned on. The feature will only work if the Handy for pros app can tell that you’re close to the customer’s address.

When you're first heading to a booking open up the job details and tap the On My Way button. This button will first be available one hour prior to the scheduled start time and will let the customer know that they can expect you soon.


Once you get to the booking select Check In to let your customer know you're ready to start.


You'll be able to check out one the job is complete. For cleaning bookings, check off those areas of the home you were able to complete and then select complete checkout to finalize the process. This will let the customer know the job is done.

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If there’s still an error, or you forgot to check-in or check-out, there’s no need to stress. As long as you text your customer that you couldn't contact them and are leaving, you’ll still be paid for the job. 

There's no need to message Handy to let us know you had difficulty with check in and check out issues. Just remember to take the above steps!

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