I was paid at the wrong tier

Your payment tier is determined by a number of factors, including how many jobs you’ve completed and your average rating from customers. It’s determined on a rolling basis, so only your activity in the past 28 days counts towards your tier. See the tier qualifications here →

If you believe you received a payment at the wrong tier, please contact the Handy team. You can chat with us from the hours of 8am to 11pm ET via the blue chat icon, or email us any time using the form below.

Note that some cities don't have payment tiers, and all professionals are paid at the same rate.

If you don't see payment for a job, please see this article →

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