I'm running late

That’s unfortunate. If you’re running late, we recommend contacting your customer and updating them of your status, as this can help you avoid a late arrival fee. To update your arrival time, go to Job Support, and select Update arrival time in the Handy Pro app.

If the customer decides to cancel after you've updated your arrival time, there's no fee for the first 30 minutes of the booking, but you also won't be paid for a completed job.

If you’re more than half an hour late and the customer decides to cancel, it will count as a failure to arrive, and you’ll be charged a fee.

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