Your health and safety should be your highest priority during every Handy booking.
If ever you feel that your safety is being threatened, remove yourself from the situation immediately and contact the police if necessary.
After you are safely away, please report the incident to the Handy team so we can take steps to block or remove any Customer who could cause potential harm, and make sure that Professionals working on the Handy platform are safe. Be assured that we take the safety of the Professionals working with Handy very seriously. We never want you to be in a situation where you feel unsafe.
If there is something in the Customer’s home that is making you uncomfortable, like a pet you’re allergic to, an unreasonable mess, or someone behaving in an odd or uncomfortable manner, please leave the home as soon as you are able and contact the Handy team. You can chat with us from the hours of 8am to 11pm ET via the blue chat icon, or email us any time using the form below.
When you leave a customer’s home in any of these scenarios and let Handy know, Handy will waive any fees that would typically be associated with a cancelation or job non-completion. If such fees are not automatically waived, please reach out to Handy customer support and ask for the fees to be removed from your account.