Couldn't complete customer request in time

While the Handy platform will try to estimate how much time you’ll need to provide a complete service for the customer, sometimes you might run out of time. If you need more time, please communicate that to the customer and allow them to request additional time; only customers can add time to a job in progress by contacting the customer experience team.

If your customer is having trouble adding time, simply ask them to confirm the extra time via text message, and the Handy team will be able to verify.

Was this article helpful?