Failure to arrive at a job that you’ve claimed causes one of the worst experiences a customer can have and hurts our ability to provide professionals with a steady stream of customers. Therefore, Handy has a very low tolerance for missing jobs. If you fail to arrive at a claimed job, you’ll be charged a missed job fee, as well as forfeiting payment for the job. The amount of the fee varies by city, but you can see the full table in our cancellation policy. In addition, if you fail to arrive at another job within the next 28 days, you’ll be permanently deactivated from the Handy platform.
If you believe a mistake has been made, and that you were incorrectly charged a fee, please contact the Handy team here.