Failure to arrive at a job that you’ve claimed causes one of the worst experiences a customer can have and hurts our ability to provide professionals with a steady stream of customers. Therefore, Handy has a very low tolerance for missing jobs. If you fail to arrive at a claimed job, you’ll be charged a missed job fee of $50/£25, as well as forfeiting payment for the job. In addition, if you fail to arrive at another job within the next 28 days, you’ll be permanently deactivated from the Handy platform.
If you believe a mistake has been made, and that you were incorrectly charged a fee, or you’d like more specific feedback about such a fee you can contact the Handy team. You can chat with us from the hours of 8am to 11pm ET via the blue chat icon, or email us any time using the form below.