There are a variety of reasons that a professional might be deactivated or removed from the platform. The most common reasons cited are low customer ratings or not showing up to a job that the professional had claimed.
Handy brings value to pros by creating and maintaining a platform that consistently attracts customers for their services. To ensure that the Handy platform remains valuable for pros, it’s important that customers using our platform are able to expect consistent, excellent service, and it’s our job to make sure the pros we allow on the platform live up to their customers’ (and their contractual) expectations. These expectations are set out in your Service Professional Agreement with Handy.