Help

What's the pro cancellation policy?

Because we know your time is valuable, there’s a cancellation policy in place for both professionals and customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ trust in Handy and prevent other pros from claiming jobs, which leads to fewer jobs being available to the pros.

If you cancel a claimed job too close to the scheduled start time, you may be subject to late cancellation fees. These fees vary from city to city. Find your city below to learn more about the late cancellation fees in each local market.

United States & Canada

  • If there are 48 hours or more until the job starts, there’s no fee to remove a job.
  • If there are between 24 and 48 hours until the job starts, there’s a $10 fee.
  • If there are between 4 and 24 hours until the job starts, there’s a $20 fee.
  • If there are under 4 hours until the job starts, there’s a $40 fee.
  • If you fail to arrive at a job, there’s a $50 fee.

United Kingdom

  • If there are 48 hours or more until the job starts, there’s no fee to remove a job.
  • If there are between 24 and 48 hours until the job starts, there’s a £10 fee.
  • If there are between 4 and 24 hours until the job starts, there’s a £15 fee.
  • If there are under 4 hours until the job starts, there’s a £20 fee.
  • If you fail to arrive at a job, there’s a £25 fee.

These policies were last updated on 1 December 2016.

Was this article helpful?