Sometimes, customers will leave a key for you to gain entrance to their home. When that happens, they are trusting the key in your care and expect the key to be left or returned based on their instructions.
If you’ve misplaced the key, fail to return it, or the customer is unable to locate it after the job ends, the best course of action is to direct the customer to file a claim through their Handy app or on the web to report the missing key. You’d be subject to a $25/£25 Key Replacement Fee to help cover the costs of the claim.
This fee is part of Handy's Service Professional Agreement.
If you believe a mistake has been made, and that you’ve been incorrectly charge a fee, please contact the Handy team. You can chat with us from the hours of 8am to 11pm ET via the blue chat icon, or email us any time using the form below.