Sometimes, accidents happen. If you’ve damaged or lost a customer’s item, the best course of action is to alert them if they’re home or through your Handy Pro App when you’ve finished the job.
Direct the customer to file a claim through their Handy App or on the web to report the damaged or missing item. You’d be subject to a $5/£5 Damaged or Lost Item Fee to help cover the costs of the claim.
This fee is part of Handy's Service Professional Agreement.
If you believe a mistake has been made, and that you’ve been incorrectly charge a fee, please contact the Handy team. You can chat with us from the hours of 8am to 11pm ET via the blue chat icon, or email us any time using the form below.