Sometimes, accidents happen. If you’ve damaged or lost a customer’s item, the best course of action is to alert them if they’re home or through your Handy Pro App when you’ve finished the job.
Direct the customer to file a claim through their Handy App or on the web to report the damaged or missing item. You’d be subject to a $5/£5 Damaged or Lost Item Fee to help cover the costs of the claim.
This fee is part of Handy's Service Professional Agreement.
If you believe a mistake has been made, and that you’ve been incorrectly charge a fee, please contact the Handy team here.